Quality & Change professional possessing over 30 years of quality, improvement, change, project management, operations, and business leadership. I have created value through effective deployment of governance, assurance, and improvement programs that deliver great customer experiences, reducing waste and cost.

Key areas of experience:
Quality, Operational Excellence, Improvement, Change Management, Business Transformation Customer Experience, Strategic Initiatives, Project Management

Core competencies:
• Process improvement, continuous improvement, change management, design thinking
• Root cause analysis
• 5S, kaizen, lean, data / statistical analysis, data interpretation, value stream mapping (VSM), DMAIC, process mapping
• Strategic planning and execution
• Project, program management
• Customer experience, customer-centricity, voice of customer, journey mapping, feedback management
• Business process engineering / design, quality management systems – ISO 9001, ISO 14001, ISO 45001
• Risk management, risk-based approach
• Team management, people development, coaching, mentoring, leadership