# Workflow Specialist Renewal Course not loading

**URL:** <https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308>\
**Category:** Ask the Community\
**Tags:** certifications, ai-studio, agentic-work-management\
**Created:** [26 November 2025 21:28 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308 "2025-11-26T21:28:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Hudson\_Ambrose1](https://luna1.co/8d76cd.png) [@Hudson\_Ambrose1](https://forum.asana.com/u/Hudson_Ambrose1)\
**Post date:** [26 November 2025 21:28 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308/1 "2025-11-26T21:28:34Z")

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I am trying to complete my renewal for the workflow specialist certificate this year. I just completed the AI Studio Foundations portion which went fine. However, I am unable to click into the Workflow Renewal Portion of the course. When clicking on the course it takes me to the page pictured below with no action items and nowhere to go. I have tried on multiple devices and logging in and out of my account and nothing seems to work. Any tips?

 ![Screenshot 2025-11-26 at 3.27.10 PM](https://us1.discourse-cdn.com/asana/original/4X/7/0/d/70d425e74b093fea2bf45c2d7334d272205bd365.png)

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**Author:** ![Joanna\_Colgan](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/joanna_colgan/32/279312_2.png) [@Joanna\_Colgan](https://forum.asana.com/u/Joanna_Colgan)\
**Post date:** [27 November 2025 10:34 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308/2 "2025-11-27T10:34:51Z")

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Hello @Hudson_Ambrose1  
Sorry to hear about the problem, and thank you for flagging!

@JJ_Janikis is this something you could help with?

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**Author:** ![JJ\_Janikis](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/jj_janikis/32/274758_2.png) [@JJ\_Janikis](https://forum.asana.com/u/JJ_Janikis)\
**Post date:** [1 December 2025 17:17 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308/3 "2025-12-01T17:17:11Z")

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Hi @Hudson_Ambrose1 - Thanks for reaching out and working towards renewing your Workflow Specialist Certificate. You are currently being blocked from accessing the renewal module because you originally completed the Workflow Specialist with another email address. Therefore, I will follow up with you privately on the best next steps for your situation.

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**Author:** ![Hudson\_Ambrose1](https://luna1.co/8d76cd.png) [@Hudson\_Ambrose1](https://forum.asana.com/u/Hudson_Ambrose1)\
**Post date:** [1 December 2025 17:19 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308/4 "2025-12-01T17:19:33Z")

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Great. Thanks @JJ_Janikis !

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**Author:** ![Kerry\_Graham1](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/kerry_graham1/32/284932_2.png) [@Kerry\_Graham1](https://forum.asana.com/u/Kerry_Graham1)\
**Post date:** [1 December 2025 17:30 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308/5 "2025-12-01T17:30:38Z")

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@JJ_Janikis I’m having a similar problem. I can’t start any courses in Asana Academy. It refreshes / reloads. I’ve tried on corporate and personal computers and networks (PC & Mac, respectively).

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**Author:** ![JJ\_Janikis](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/jj_janikis/32/274758_2.png) [@JJ\_Janikis](https://forum.asana.com/u/JJ_Janikis)\
**Post date:** [1 December 2025 18:04 UTC](https://forum.asana.com/t/workflow-specialist-renewal-course-not-loading/1111308/6 "2025-12-01T18:04:37Z")

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@Kerry_Graham1 This is probably a related issue where your initial certificate completion is linked to another email address in the Asana Academy. I will follow up privately.