# Workflow, adding customer to a task **URL:** \ **Category:** Ask the Community\ **Created:** [1 March 2021 01:58 UTC](https://forum.asana.com/t/workflow-adding-customer-to-a-task/112152 "2021-03-01T01:58:34Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Taylor\_Pyles](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/taylor_pyles/32/71744_2.png) [@Taylor\_Pyles](https://forum.asana.com/u/Taylor_Pyles)\ **Post date:** [1 March 2021 01:58 UTC](https://forum.asana.com/t/workflow-adding-customer-to-a-task/112152/1 "2021-03-01T01:58:34Z")
It’s probably easier to explain what I am trying to do than to describe the actions. We are a non-profit and part of our organization is open by appointment only. I’ve created a workflow where the client completes a form on our website. This then gets e-mailed to an Asana project and a task is created. Our staff are then notified of the newly created task. Is there a way to automatically add the client as a guest to view and interact with that particular task? When a staff member begins working on the task, I would like for the client and staff member to be able to communicate (set up a time for the appointment for example). I think this would be possible on projects but not tasks. I have not found a way to create a new project via e-mail, only tasks. Anyone have thoughts on how to accomplish this without manually creating a project from the task and then adding the client as a guest to the project? ---
**Author:** ![LEGGO](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/leggo/32/94022_2.png) [@LEGGO](https://forum.asana.com/u/LEGGO)\ **Post date:** [1 March 2021 02:26 UTC](https://forum.asana.com/t/workflow-adding-customer-to-a-task/112152/2 "2021-03-01T02:26:22Z")
@Taylor_Pyles there aren’t guest permissions for tasks, like there are for projects. For users to only interact on specific tasks they have to be a collaborator. I would ask if you thought about using the client’s email on the cc line of the email you send to Asana (which would make them a collaborator), but that would only work if they are already a part of your organization (or the project). Learn more about emailing tasks [HERE](https://asana.com/guide/help/email/email-to-asana). If it possible to use an [Asana Form](https://asana.com/guide/help/premium/forms) from your website instead? With this you can ask for the submitters email and once the form comes in adds a task to your project (basically replaces what you are doing by emailing the form to Asana). You could then add this user as a collaborator from within Asana and have your staff begin coordinating with them from there. You could even go as far as adding a custom message to your form submission that tells the submitter to expect a reply ticket from Asana. ---
**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\ **Post date:** [27 April 2022 14:16 UTC](https://forum.asana.com/t/workflow-adding-customer-to-a-task/112152/3 "2022-04-27T14:16:18Z")
Closed on 27 April 2022 14:16 UTC