We couldn't process your email because ...

Hello @ll,

Recently We are experiencing problems when we reply directly to emails that we received when a task has been updated.

We are using G Suite Educational, This this was working before but we do not know why it has stopped working now. The error that we get is:

We couldn’t process your email because it was sent from a server that is not authorized to send emails for [ourdomain.ca]. Please contact your email admin to update your domain’s email settings.

We have not change anything in the G suite, we do not have subdomain or alias.

Thank you in advance.

Hello @David_ITD and welcome to the Forum! :wave:

Sorry to hear you running into this issue. This error is indicating that your email settings are failing our security checks. Please, have a look at the following thread where my colleague explains how to fix it: Recent email security update. How to fix “We couldn’t process your email”

I hope it helps David but don’t hesitate to reach out if the issue persists. I’ll be more than happy to assist you further!