User @tag Disappearing

subtasks
tasks

#1

Briefly describe (1-2 sentences) the Bug you’re experiencing: When typing a return or space after a user @tag in a task/subtask comment window, the @tag disappears.

Steps to reproduce: In task/subtask comment window, @tag a user and then hit the space or return bar.

Browser version: Safari


#2

HI @Jennifer_Hellman and thanks for the report!

I can’t seem to reproduce the issue you’re describing, so I suspect it might just be a browser issue.
Could you please check if you can reproduce with a private window? Is this also happening with another browser?

Looking forward to your reply!


#3

I’m seeing this for only 1 of my the people in my team.


#4

Interesting :thinking:Would you mind logging with a private/incognito window and confirm if you’re having the same issue?

Could you also try typing the name of this user in the search bar? Do their name show up in results? Are you able to click on their name and see their MyTask?

Looking forward to your reply!


#5

I tried incognito and same problem occurs. To add the person to a comment I have to hit return.

Their name shows up in the result and I can see their tasks.

Let me clarify, in the comment, it finds there name but when I hit the space bar, the name vanishes. I have to hit the return button to add a comment to them.


#6

Thank you so much for your patience @Anu_Nigam and again sincere apologies for the trouble.
This definitely looks like a bug; could you please follow these steps to reach out to our support team and provide them with the following information?

  1. URL of this thread to provide them with context and to avoid having to re-explain everything

  2. A screencast illustrating the issue. Loom is a great app for video screencasts: https://www.useloom.com/ In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:

Try to include the entire browser window, including URL bar, in the video screencast.

Unfortunately, this information can’t be shared in the Forum, which is why I’m referring you to our support team. Sincere apologies for not being able to help you further via the Forum; please let me know if there is anything else I can assist you with!


#7

I’m confused. Where do you want me to send the message?


#8

So the bug doesn’t seem to happen in Chrome in Incognito mode but it does happen for Sarari Private mode.


#9

Hi @Anu_Nigam and sorry for the confusion here. Could you please send these info (including the screencast) to our support team?

To contact our support team, simply follow these steps:

  1. Access asana.com/support
  2. Select “I’m having trouble with”
  3. Scroll down to the bottom of the page and select “Let’s chat”