Upgraded workspace to Organisation, now confused and got a few questions.

[Jimmyss]

followed the guide, and upgraded to an organization with my own .co.uk domain.

1. i now have two users.
   one with my original gmail email, and one with my company .co.uk email.
   they are both me, but i have two separate logins.

can i remove the old gmail login, and just use the .co.uk login?
if so, how do i do that and will it cause any issues?

2. all my tasks, projects and setup is all correct under my gmail login, it is not in my .co.uk login.

If i get rid of the gmail one, it looks to me like i might lose all my setup, tasks etc.

is this the case?
would i have to go through everything and re-assign all tasks and recurring tasks and dates etc?

would i need to make new rules?

would i need to set up my own sections in My Tasks etc?

if yes, isnt there a way to just change my email address rather than delete one user and have to start all over again?

if this does cause me a lot of trouble, should i just keep the .co.uk login and not use it, then just use the gmail login?

3. if i keep both logins and want to upgrade to premium, will i have to pay for two?

[Bastien_Siebman]

@Jimmyss

i now have two users.
one with my original gmail email, and one with my company .co.uk email.
they are both me, but i have two separate logins.

You can merge them by going into your Profile Settings > From Email.

@Jimmyss

all my tasks, projects and setup is all correct under my gmail login, it is not in my .co.uk login.

You can use https://ditto.kothar.net/ to migrate. I don’t think the support would do it for you.

@Jimmyss

if i keep both logins and want to upgrade to premium, will i have to pay for two?

You probably will merge the accounts and only upgrade the org.

Does that help?

[Jimmyss]

thanks for your reply

i dont quite undertand this:
You can merge them by going into your Profile Settings > From Email.

i cant find where to do that? also which account?
will this loose any settings or things assigned?

You can use https://ditto.kothar.net/ to migrate. I don’t think the support would do it for you.

this seems to be to copy a workspace or project. thats not what im trying to do.

You probably will merge the accounts and only upgrade the org.
Yes if i can merge them

thanks

[Rebecca_McGrath]

Hi @Jimmyss, thanks for jumping in here @Bastien_Siebman!

If you’re running into trouble merging your accounts, you can reach out to our Support team by following the steps below:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: Access asana.com/support Select “I’m having trouble with” Scroll down to the bottom of the page and select “Let’s talk” [image]

I hope this helps!