Upgraded to premium, then updated my email, now not premium?



I created a premium account, got a receipt for paying and everything, then once I got a change I changed my email from the original email I used for another organization that first invited me to asana, to my current new company email and changed to Organization so I can create teams as I plan on using this company wide.

Now when I try to make teams I get upgrade prompts all over and it’s acting like I am not an upgrade member?

Also you have no way that I can tell how to contact ASANA support, you should fix that.


Hi @David_S

You can contact Asana support here: https://asana.com/support

Hope you get it sorted.