Unable to attach files using Google Drive

[Sarah_Reyes]

I’m having issues with attaching files to my account using google drive. This is a personal account.

[Sarah_Reyes]

[Emily_Roman]

Hi @Sarah_Reyes, thanks for reaching out!

We have a thread related to this topic, please find more details below:

@Scott_Burns

I was able to fix this issue while using Chrome by opening the Cookies Settings Page (chrome://settings/content/cookies) and adding the following URL to the Allowed list at the bottom of the page:

[*.]google.com

I’ve seen the recommendation elsewhere in the forums here to disable blocking of all third party cookies (which is an option higher up on that setting page) but I believe it’s more secure to “deny all unless expressly permitted”, than “permit all”. In this case use of G Suite justifies the override.

I hope this helps!

[Sarah_Reyes]

Hi. I’m having Issues linking my google drive account (which is a personal account) to my Asana Team account. I’ve tried adding this to my cookies [*}google.com as suggested in the forums. Still not working. I don’t seem to encounter this problem with my laptop. This only happens when I’m usting my desktop computer.

[Emily_Roman]

Thanks for getting back to us @Sarah_Reyes and sorry to hear the issue persists! Can you confirm if the issue persists when you try from a incognito window? If you are able to connect, please disable any browser extensions you have turned on.

I also recommend you following these steps that could solve the issue:

@Marie

You might be getting this error because of your browser currently not allowing 3rd party cookies.

Could you please try these steps in Chrome?

1. At the top right, click the three stacked dots and then Settings.
2. At the bottom, click Show advanced settings.
3. In the “Privacy” section, click Content settings.
4. Use the “Cookies” section to change your settings:
5. To allow first-party and third-party cookies, choose Allow local data to be set.
6. To block all cookies, choose Block sites from setting any data. When you use this setting, most sites that require you to sign in won’t work.
7. To allow only first-party cookies and block all third-party cookies, check the box next to “Block third-party cookies and site data.” This setting means that site data cannot be written and read, even if you’ve added a site to the exceptions list and have chosen to allow its cookies.

This is also covered here: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Looking forward to your reply!