I love Asana. Great workflow and easy to use and organize. So I decided to try the free trial. Well, it ended on January 1st and it slipped my mind to cancel it before I was charged. However, I immediately contacted customer support Jan 2nd to be downgraded and refunded. It’s a great plan and definitely worth it but my business is just not ready to pay $500 a year for this, when the basic is more than enough for now
It’s now January 9th and I can not get a response from the support team. The last response I got was to reply to them from my registered business domain email I used to sign up with (which is just a forwarding address so I cant actually email them from it.)
So this is my final attempt to try and get this resolved. This is very frustrating and VERY unprofessional in my opinion.