Hi, I hope this is going to work.
First off, I really like Asana and hope to continue using it as I keep building my business. I signed up for a free Premium trial last month, I wanted to give it a go before downgrading to the basic plan, but I did not get around to cancel it before the end trial date. I have been charged for a full year of Premium subscription but I really I am not in the position to commit to this kind of investment when I am just starting out with my business.
I contacted the support team right after being charged but I have not heard from them yet. I have sent four emails already in the past 6 days, all unanswered except for one automatic response, so I am just checking in to see if someone here could help me out.
Thanks very much!