# Try the new Asana Help Center! **URL:** \ **Category:** Product Announcements\ **Created:** [9 September 2024 12:15 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288 "2024-09-09T12:15:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\ **Post date:** [9 September 2024 12:15 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/1 "2024-09-09T12:15:11Z")
Hi everyone šŸ‘‹ Iā€™m excited to introduce our new Help Center, packed with resources designed to provide comprehensive support for our customers! Hereā€™s how we can assist you: ### **AI-powered support chat** Our chatbot answers questions, suggests help articles, and creates support cases if youā€™re stuck. ![Screenshot 2024-09-09 at 13.17.07](https://us1.discourse-cdn.com/asana/original/3X/2/c/2c19893d7606bad0338b52809af9fec6f2c3b772.png) ### **Support case dashboard** [Log in](https://help.asana.com/s/get-support) to track your support cases and communicate with our support team, all in one place. ![Screenshot 2024-08-21 at 12.09.55](https://us1.discourse-cdn.com/asana/original/3X/2/a/2ab144a36ff70bdc2c0b72ac1c6f382d632c956f.png) ### **Onboarding center** Share our [Getting started page](https://help.asana.com/s/getting-started) with your team so they can learn the Asana basics or find resources tailored by role. ![Screenshot 2024-09-09 at 13.18.03](https://us1.discourse-cdn.com/asana/original/3X/a/c/ace5f10aafcbd99053eb48c17ab06f9191bdd3b1.png) ### **Video learning library** Your team can learn Asana in minutes with our [collection of video tutorials](https://help.asana.com/s/video-tutorials). ![Screenshot 2024-09-09 at 13.18.38](https://us1.discourse-cdn.com/asana/original/3X/3/8/38f12b088a01186bbba63b37fda800cded174e41.png) ### **Connect with the Asana community** Still need help? Talk directly with Asana users like you in the Forum or join our live trainings. ![Screenshot 2024-08-21 at 12.06.49](https://us1.discourse-cdn.com/asana/original/3X/2/b/2bc8dbafd92de86b63d4375b4c48a0f72624d42f.png) ### **Coming soon: Live support** Soon youā€™ll be able to connect directly with our support team via chat. Let us know if you have any questions or feedback! ---
**Author:** ![Bryan\_TeamKickstart](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bryan_teamkickstart/32/279726_2.png) [@Bryan\_TeamKickstart](https://forum.asana.com/u/Bryan_TeamKickstart)\ **Post date:** [9 September 2024 12:34 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/2 "2024-09-09T12:34:24Z")
I know this was all a herculean effort, and it looks SO great! Live Support coming soon too! Awesome!! Really appreciate everyoneā€™s hard work! Pass along some high-fives for us! (Also, sorry not sorry for all the "!"s in my reply. Very excited for this!) ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [9 September 2024 14:49 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/3 "2024-09-09T14:49:45Z")
Looking forward to it, but while it works ok in my Phoenix env, in my main Asana env (using Chrome latest on Mac) if I go to [help.asana.com](http://help.asana.com) or click a help link in the left sidebar, I get a working spinner: ![image](https://us1.discourse-cdn.com/asana/original/3X/2/7/27b57af06b90fca23e1d2593d1eb198e6a8ebe3b.png) which then leads to this: ![image](https://us1.discourse-cdn.com/asana/original/3X/1/8/1861673a660c960427dfc0219b5d8155d09ee713.jpeg) And I canā€™t reach the Help at all in that env. I also tried my usual login (w/Google) in a new incognito window with exactly the same result. Help! Thanks, Larry ---
**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\ **Post date:** [9 September 2024 14:58 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/4 "2024-09-09T14:58:46Z")
@lpb - On my main account, I also got the spinner (lasted for ~30 seconds, which is a bit concerning) but it did ultimately authenticate me. Wondering if theyā€™re in process on migrating customer accounts over or something. RE: the actual help center, it looks terrific and Iā€™m loving the ability to see ticket history. I think the ā€œContact Supportā€ cart down in the Still have questions? section might be broken, though; doesnā€™t seem to do anything, and I would expect that to either initiate a chat or perform some other action to begin a ticket. ---
**Author:** ![Bryan\_TeamKickstart](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bryan_teamkickstart/32/279726_2.png) [@Bryan\_TeamKickstart](https://forum.asana.com/u/Bryan_TeamKickstart)\ **Post date:** [9 September 2024 14:58 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/5 "2024-09-09T14:58:46Z")
This is also happening to me. I was only able to access the help center in an incognito window without logging in. I didnā€™t post the authentication error issue because I figured it was just my account (which has had problems with all Asana integrations (Bevy for events, Academy, etc.) But, yes, this is happening to me too. ---
**Author:** ![Bryan\_TeamKickstart](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bryan_teamkickstart/32/279726_2.png) [@Bryan\_TeamKickstart](https://forum.asana.com/u/Bryan_TeamKickstart)\ **Post date:** [9 September 2024 15:01 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/6 "2024-09-09T15:01:38Z")
Also, some links in the help articles REQUIRE login (which I _donā€™t_ think was the intention). For example: [Asana Help Center](https://help.asana.com/s/article/import-csv-spreadsheets-into-projects?language=en_US) ![image](https://us1.discourse-cdn.com/asana/original/3X/6/7/67b82d35a5866e434d980d7863745e52196043a6.jpeg) The CSV Importer help center article linked in the tutorial video description above leads to an Asana login screen. ![{B95F00F5-3413-49C8-B26D-3EE755DE1A47}](https://us1.discourse-cdn.com/asana/original/3X/f/c/fc1014d864779d5a60d6662e32b9dfed938dee0c.png) ---
**Author:** ![Devin\_Callahan](https://luna1.co/8d76cd.png) [@Devin\_Callahan](https://forum.asana.com/u/Devin_Callahan)\ **Post date:** [9 September 2024 15:31 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/7 "2024-09-09T15:31:33Z")
When navigating in any way to [help.asana.com](http://help.asana.com) I get a SalesForce permission error with this Error Description: ErrorDescription=portal+account+owner+must+have+a+role Is there a way past this error? ---
**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\ **Post date:** [9 September 2024 15:52 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/8 "2024-09-09T15:52:22Z")
@Devin_Callahan - welcome to the forum! They just launched a refresh of the help center experience, which appears to be having some unintended permissioning effects for some users. See more on the announcement post/replies: > [@Try the new Asana Help Center!](https://forum.asana.com/t/try-the-new-asana-help-center/897288): > > Hi everyone wave Iā€™m excited to introduce our new Help Center, packed with resources designed to provide comprehensive support for our customers! Hereā€™s how we can assist you: AI-powered support chat Our chatbot answers questions, suggests help articles, and creates support cases if youā€™re stuck. Support case dashboard [Log in](https://help.asana.com/s/get-support) to track your support cases and communicate with our support team, all in one place. Oā€¦ ---
**Author:** ![Barbara\_Ramirez](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/barbara_ramirez/32/225990_2.png) [@Barbara\_Ramirez](https://forum.asana.com/u/Barbara_Ramirez)\ **Post date:** [9 September 2024 16:19 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/9 "2024-09-09T16:19:16Z")
> [@Stephen\_Li](#): > > rs to be having some unintended permissioning effects for some users. See more on the announcement Iā€™ve been receiving emails from my clients all morning that they are not able to access the Asana help center either, they all get this message: ![image](https://us1.discourse-cdn.com/asana/original/3X/2/4/24bba3344817bd213304542bbafdb61d26c58e23.png) Is there a timeline to resolve this issue? ---
**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\ **Post date:** [9 September 2024 16:25 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/10 "2024-09-09T16:25:26Z")
[@Forum-team](https://forum.asana.com/groups/forum-team) - can you advise on the help center authentication errors and ETA on resolution? ---
**Author:** ![Hae\_Jung\_Min](https://luna1.co/8d76cd.png) [@Hae\_Jung\_Min](https://forum.asana.com/u/Hae_Jung_Min)\ **Post date:** [9 September 2024 17:27 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/11 "2024-09-09T17:27:56Z")
It isnā€™t working for me as well. It is quite frustrating when the only way to contact support is chatbot, but the chatbot is continuing to say there is an error and goes on the cycleā€¦ ---
**Author:** ![Scott\_Kennerly](https://luna1.co/8d76cd.png) [@Scott\_Kennerly](https://forum.asana.com/u/Scott_Kennerly)\ **Post date:** [9 September 2024 18:48 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/12 "2024-09-09T18:48:45Z")
I am trying to resolve a billing issue so I went to the Help Center, it tries to log me in and then just says ā€œProblem Logging In We canā€™t log you in because of an authentication error.ā€ With the ā€œSales Forceā€ logo. I sent an email to [support@asana.com](mailto:support@asana.com) and the response was to use the help center. I tried the AI chat bot which also told me to use the help center. Obviously I canā€™t use the help center. Can someone tell me if the help center is currently down or am I in a help center death loop? Thanks. ---
**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\ **Post date:** [9 September 2024 19:04 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/13 "2024-09-09T19:04:15Z")
@Scott_Kennerly - welcome to the forum! Iā€™ve merged your post with an existing thread on this issue. You can read the responses for some context, but I believe this is due to a recent (i.e., today) change in the help center experience. Weā€™re waiting on the Forum team to provide some insight, which they will hopefully do tomorrow. ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [9 September 2024 20:20 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/14 "2024-09-09T20:20:34Z")
Slightly different, but including here for completeness sake: In my Phoenix env, where I can use the new Help, I tried the support bot to ask about my help auth issue (similar to others here) in my other Asana env. It offered support when it couldnā€™t help. It prompted me for my first name, then last name, then email address. After submitting my email address, it came back with this and started our session over again exactly as I had started a few minutes before: ![image](https://us1.discourse-cdn.com/asana/original/4X/f/f/7/ff7d2d8e22ea5b553201d3a1d7827997133aee29.png) So the only way to contact support is failing. Thanks, Larry ---
**Author:** ![Cara\_Ross](https://luna1.co/8d76cd.png) [@Cara\_Ross](https://forum.asana.com/u/Cara_Ross)\ **Post date:** [9 September 2024 20:37 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/15 "2024-09-09T20:37:37Z")
I have liteally received an error to start over 4 times in a row from the chatbot, with no options I can find to create a support ticket anywhere else on the page. I understand you want us to use AI, but it has to actually do the job. Keeps crashing over and over on latest Chrome on MacOS Sonoma ![Screenshot 2024-09-09 at 1.35.52 PM](https://us1.discourse-cdn.com/asana/original/4X/d/0/6/d06cc223b184161ac36654a2ec13d12b6ea43fdd.png) ---
**Author:** ![Amy\_Fazio](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/amy_fazio/32/208284_2.png) [@Amy\_Fazio](https://forum.asana.com/u/Amy_Fazio)\ **Post date:** [10 September 2024 02:11 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/16 "2024-09-10T02:11:46Z")
Thanks for flagging this @Larry_Berger_lpb @Stephen_Li @Bryan_TeamKickstart - the team is working on this issue, which is affecting users who are a part of many Asana domains. As Bryan mentions, if you are affected the Help Center will work for you in incognito mode. ---
**Author:** ![David\_McKaige1](https://luna1.co/8d76cd.png) [@David\_McKaige1](https://forum.asana.com/u/David_McKaige1)\ **Post date:** [10 September 2024 02:34 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/17 "2024-09-10T02:34:27Z")
Iā€™m the Asana admin in my paid org and Iā€™ve ben locked out all day. I canā€™t access Asana or Help and used my personal email address to set up a new account just so I can open a ticket on my paid seats IDā€¦ and I canā€™t even open a ticket. So I; - Canā€™t access our paid Asana account and Iā€™m the admin/owner - Canā€™t contact support to help Awesome ā˜¹ ---
**Author:** ![Phil\_Seeman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/phil_seeman/32/81525_2.png) [@Phil\_Seeman](https://forum.asana.com/u/Phil_Seeman)\ **Post date:** [10 September 2024 03:05 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/18 "2024-09-10T03:05:50Z")
Asana is working on this issue: > [@Try the new Asana Help Center!](https://forum.asana.com/t/try-the-new-asana-help-center/897288/8): > > @Devin_Callahan - welcome to the forum! They just launched a refresh of the help center experience, which appears to be having some unintended permissioning effects for some users. See more on the announcement post/replies: ---
**Author:** ![Colin9](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/colin9/32/48107_2.png) [@Colin9](https://forum.asana.com/u/Colin9)\ **Post date:** [10 September 2024 07:23 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/19 "2024-09-10T07:23:45Z")
The AI doesnā€™t work for me. Not only does it crash **everytime** after the prompt ā€œEnter a single inputā€ with the error message > Unfortunately, a system error occurred. The actual suggestions are terrible, .e.g. contact [support@asana.com](mailto:support@asana.com) Can someone from Asana please contact me? Itā€™s now impossible to contact Asana for help. Ps I notice that you can still contact Sales directly, I wonder whyā€¦ ---
**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\ **Post date:** [10 September 2024 08:08 UTC](https://forum.asana.com/t/try-the-new-asana-help-center/897288/20 "2024-09-10T08:08:23Z")
Hi everyone, apologies for the trouble. Weā€™ve reported this issue to our Support team, and they are considering it a high priority. Hopefully, theyā€™ll be able to implement a fix or provide a temporary workaround soon. Iā€™ll keep you updated as soon as I hear back. [Next page](https://forum.asana.com/t/try-the-new-asana-help-center/897288.md?page=2)