Trouble with employee signing in

Hi I have an employee that is having trouble signing in. It allows him to log in but does not let him see his projects. I have removed and readded him

Can he see other projects?
By “his projects”, do you mean projects that he created the last time he could log in? Or just projects he was member of ?



To add to what Julien said, is he logging in as a result of you inviting him, or logging in as a personal initiative and hoping to end up in your organization?

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Hi @Heather_Carroll,

Are you still running into this issue? If so, let us know and we can try to help here. Alternatively, you can also recommend your employee to reach out to our support team who should be able to help them to access their account again!