Hello, I signed up for a trial with Asana without realizing it was not a service I needed. I never used the trial nor do I intend to use this service. When I received an email about my impending renewal I looked about how to cancel the account. I tried to take time to cancel the trial but I could not access anywhere on the website to directly cancel my account or reach a live customer service representative.
I was not given a full disclaimer of the amount of money that would be taken out at once and I was scrambling to try to cancel my account before a charge went through.
Today I received an invoice for $395 with a support phone number on it. This phone number leads to a dead end answering machine. I tried to access live chat to no avail. There was no one available to chat with me. I will not be using this membership and I was lied to when I signed up for the trial.
I will he reporting Asana to the BBB for false advertising and lack of customer support regarding billing issues. I am restricting my bank account so that the charge does not go through until I speak to someone regarding this issue.
Please cancel my trial account and resulting automatic membership. I do not authorize a charge.