Team member cannot see tasks, trial expired

[katy.warren-parker]

Team member cannot access task, trial expired.
However, we’re using the free version.

[Rebecca_McGrath]

Hi @katy.warren-parker, welcome to the Asana Community Forum

I’d recommend reaching out to our Support team with the URL of the task and the email address of the user who is having difficulty accessing the task.

As our Support team has access to additional tools that we don’t have here on the Community team, they’ll be able to look into this further for you.

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]