Hi @Lisa_Roney, thanks for reaching out. If two Asana users see each other as Private Users, this is because they are both Guests. Guests cannot view other Guest profiles. It sounds like you are working in an Organization and not a Workspace.
I’d suggest reaching out to our Support team where they can take a closer look at your account and space. You can reach them by following these steps: How to contact our Support Team ✉
I hope this helps!