Hi @Jan_Kupcik!
I’m sorry for the late follow-up, I must have somehow missed your reply!
In this case I would recommend reaching our directly to our support team who will be able to take a look at your colleague’s account in our system and will definitely be in a better position to help you with it. You can reach out to them following these steps !
When you do, make sure to:
- Reference the URL of this thread to save yourself from re-explaining everything
- Provide your colleague’s email address
Sincere apologies for not being able to resolve this issue directly via the Forum @Jan_Kupcik and for the late reply! Of course, if you have any other question, feel free to post in the Forum, we will be more than happy to help!