# Switchin from trial mode to personal use and losing data **URL:** \ **Category:** Ask the Community\ **Tags:** projects, agentic-work-management\ **Created:** [1 February 2026 21:21 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821 "2026-02-01T21:21:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Roger\_Jay\_Johnson](https://luna1.co/8d76cd.png) [@Roger\_Jay\_Johnson](https://forum.asana.com/u/Roger_Jay_Johnson)\ **Post date:** [1 February 2026 21:21 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821/1 "2026-02-01T21:21:20Z")
I was using the free trial mode and limited my use to just one string of data about various projects. My free trial ended today and ALL my data is now hidden. The chatbot has only one answer which doesn’t hel at all. Asana’s only real answer is to BUY the programme. It said FREE FOREVER at a minimal usage. How do I find my data or has Asana become a bunch of lying pirates? ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [2 February 2026 04:47 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821/2 "2026-02-02T04:47:32Z")
Welcome, @Roger_Jay_Johnson, and very sorry about this. I’m afraid you have to ask [Contact our Sales Team • Asana](https://asana.com/sales) for help. Explain to them what you wrote here and I think they will restore access and give you a chance to remove paid features that you are still using. If you can’t identify the problem, then please create a support ticket: see [How to contact our Support Team](https://go.asana.com/supportteam). Thanks, Larry ---
**Author:** ![Roger\_Jay\_Johnson](https://luna1.co/8d76cd.png) [@Roger\_Jay\_Johnson](https://forum.asana.com/u/Roger_Jay_Johnson)\ **Post date:** [2 February 2026 06:20 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821/3 "2026-02-02T06:20:42Z")
This is a circular circus. I have tried contacting the support team. It gives me 0 useful answers. ---
**Author:** ![Roger\_Jay\_Johnson](https://luna1.co/8d76cd.png) [@Roger\_Jay\_Johnson](https://forum.asana.com/u/Roger_Jay_Johnson)\ **Post date:** [2 February 2026 06:25 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821/4 "2026-02-02T06:25:32Z")
The service just loops endlessly to your stupid very limited Ai system. Where are the humans? ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [2 February 2026 06:33 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821/5 "2026-02-02T06:33:00Z")
@Roger_Jay_Johnson, My suggestion was to start with the Sales link I provided, not Support. Re the AI chat, you can avoid it for Support by going to [https://help.asana.com/](https://help.asana.com/) and clicking Get Support near the top right, then the Create Case button. By the way, I’m a volunteer in the Forum attempting to help, I don’t work for Asana. Thanks, Larry ---
**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\ **Post date:** [4 March 2026 06:33 UTC](https://forum.asana.com/t/switchin-from-trial-mode-to-personal-use-and-losing-data/1121821/6 "2026-03-04T06:33:23Z")
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