I’ve been trying to upgrade an entire workspace - so we can have some teams upgraded - and it’s been a nightmare. Since our team is less than 15 people I have to go through support. I understand that, but what I don’t understand - if you RESPOND to your case, it kicks your case to the BOTTOM of the queue to be answered. Absolutely insane - I’ve followed the process for the smaller team but now if we have to communicate back and forth (with email NOT a call. A call would expedite some cases exponentially) more than 2 times, we’re talking close to 2 - 3 weeks. This is just unacceptable.
I would highly recommend reviewing this. While Asana is great and a great price - at this point I could have gotten another product, trained myself and my team on this new product.