Welcome to the Forum @Rewaq and sorry to hear you are experiencing this issue!
In order to investigate this issue further, I would recommend you to reach out directly to our Support Team who will be able to take a closer into your account and assist you further. Please make sure to provide them with the following information:
- the URL of this thread** so you don’t have to explain everything again
- the URL of the "Dammamn Orders project
To contact our Support Team, simply follow these steps: How do I contact Support? .
Sorry for not being able to assist further you via Forum but our Support Team will be more than happy to help you with this. Have a nice day!