Sending e-mail from from not working

[Aleksandra_Albera]

Hello,

I love the idea of a new rule actions that allows us to send an e-mail to a person that submitted a form. It can be extremely useful in recruitment workflows.

However, I tested it in one of the workflows I am currently implementing and I am not receiving an e-mail despite appropriate rule is being activated. Do you have any idea why that might be happening?

Warm regards from Warsaw, AA

[Stephen_Li]

Are you using the new request tracking feature or a rule with outlook/gmail/other integration? If it’s the former, it only currently works for people in your domain, so probably not viable yet for recruitment. There are a handful of feedback requests related to this that you could upvote (example below):

Allow other domains to use the Request Tracking email feature

Currently, the request tracking feature requires the request form to be locked to the organization’s domain. While I understand this from a security and spam perspective, it makes this feature virtually useless for the way we use asana with our clients. We only work with one other organization in this capacity, but we can’t add their domain to our organization as it would make it impossible for them to create their own instance of asana if they wanted to later on. It would be great if you could…