# scam Mail from Asana? **URL:** \ **Category:** Ask the Community\ **Tags:** agentic-work-management\ **Created:** [9 October 2026 07:28 UTC](https://forum.asana.com/t/scam-mail-from-asana/1158051 "2026-10-09T07:28:34Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Seyma\_Özkan](https://luna1.co/8d76cd.png) [@Seyma\_Özkan](https://forum.asana.com/u/Seyma_%C3%96zkan)\ **Post date:** [9 October 2026 07:28 UTC](https://forum.asana.com/t/scam-mail-from-asana/1158051/1 "2026-10-09T07:28:34Z")
My colleague received an email from [learn@go.asana.com](mailto:learn@go.asana.com), which looks suspicious to me. It’s also strange that she was the only person from our team to receive the email. Has anyone else received a similar email? It is in German – here is the translation: Hello, From 15 October, free Asana subscriptions will be limited to two members per project and team. Find out here what you can do before 15 October to continue working in Asana: To continue working in Asana with your whole team, start a free trial of our Starter or Advanced subscription. ![image](https://us1.discourse-cdn.com/asana/original/4X/5/c/a/5ca4f6a648323e9a5bb82c4b21167ebd336c7c7b.png) ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [9 October 2026 13:02 UTC](https://forum.asana.com/t/scam-mail-from-asana/1158051/2 "2026-10-09T13:02:51Z")
Welcome, @Seyma_Özkan, The underlying information in this email is legit, so probably the email is too. See: > [@Question about upcoming changes to seats on free tier](https://forum.asana.com/t/question-about-upcoming-changes-to-seats-on-free-tier/1157237/3): > > Hi @Joachim_Koreman, welcome, and sorry to hear this. @lpb is right. The in-app banner you saw is the current source of truth and points to an upcoming change that will limit Free plan collaboration in a project to 2 seats. I dont have extra details to share beyond whats in-app and on the pricing page, and I cant grant exceptions. If you need 4 people collaborating in the same workspace or on the same projects, a paid plan is required. A couple next steps: If you want specifics on timing fo… Thanks, Larry ---
**Author:** ![Rebecca\_Scheetz](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_scheetz/32/59420_2.png) [@Rebecca\_Scheetz](https://forum.asana.com/u/Rebecca_Scheetz)\ **Post date:** [13 October 2026 01:39 UTC](https://forum.asana.com/t/scam-mail-from-asana/1158051/3 "2026-10-13T01:39:12Z")
I have used Asana for ten years with clients and volunteer groups. Last week I received an email saying that starting October 15, Asana free plans will move to a limit of 2 collaborators per project and team. The account it affects is a volunteer nonprofit board that has used the free plan for three years, well before the November 2025 change for new accounts. My understanding was that existing accounts kept the 10-user legacy allowance. A few things have me unsure whether this is real or a mistake: - There’s no banner or notice inside Asana - I haven’t received any other communication - I opened a support case marked urgent last week and it’s still open with no reply - I can’t find anyone else discussing an October 15 change Has anyone else received this email? And can anyone from Asana confirm whether legacy free accounts are being moved to the 2-collaborator limit? With only a few days left, I’d like to know whether we need to make other plans for our board. ---
**Author:** ![Larry\_Berger\_lpb](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/larry_berger_lpb/32/276017_2.png) [@Larry\_Berger\_lpb](https://forum.asana.com/u/Larry_Berger_lpb)\ **Post date:** [13 October 2026 01:46 UTC](https://forum.asana.com/t/scam-mail-from-asana/1158051/4 "2026-10-13T01:46:32Z")
@Rebecca_Scheetz, I’m afraid it’s been confirmed. See more info at: > [@scam Mail from Asana?](https://forum.asana.com/t/scam-mail-from-asana/1158051/2): > > Welcome, @Seyma_Özkan, The underlying information in this email is legit, so probably the email is too. See: Thanks, Larry I’ve merged your post into that existing topic. Thanks, Larry