Rules paused on projects created from templates using create project from task rule.

[Michael_Rosei]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
With a task created from a form entry, when using the ‘create a project from task’ rule and selecting the option to use a template the project created generates with the rules from the template paused.
The template is configured with the rules active

Steps to reproduce:
-Build a template with a rule that copies tasks that have been approved to another project
-Build a project to receive the copied task
-Build a project with a form
-Link a form response to a field with single select response
-Create rule that uses the associated field to create a project from a task using the aforementioned template when the linked field has changed to the response from the form

Resulting project will load with the rule from template paused

Browser version:
Web app and desktop app

Upload screenshots below:

[Phil_Seeman]

Interesting - it seems this happened earlier this year and was subsequently resolved:

Rules assigning users are paused on projects created from templates.

All the rules to assign users are paused in projects created from templates. Unless someone manually opens each and every such rule and un-pauses them one at a time, the automation never runs (meaning the project just sits there doing nothing until someone–probably an angry client–notices the project is behind schedule). I’m sure this will be dismissed as an “expected behavior,” but if it is, it should seriously be reconsidered as it adds unnecessary and tedious manual steps to the project crea…

I would recommend reporting it to Asana Support if you haven’t yet.

@Rebecca_McGrath @Marie maybe you can check on this also?

[Rebecca_McGrath]

Welcome to the Community Forum, @Michael_Rosei

We haven’t received any other reports of this as of yet. I’d recommend reaching out to the Support team as @Phil_Seeman suggested and providing them with the URL to the project in question so they can take a closer look.

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: Access asana.com/support Select “I’m having trouble with” Scroll down to the bottom of the page and select “Let’s talk” [image]

I hope this helps!

[Michael_Rosei]

Thank you all. Another user affected by this issue reached out to the support team and was told the following:

“Our engineering team has reached back out to me regarding your instance, and they confirmed to me that it is of natural behaviour in Asana for the rules within a project template to be paused when applied to a task being converted to a project.
We appreciate you taking the time to bring this matter to our attention and how it can be a bother. We completely agree with this and are already working to build out a change in this. You can expect to see this added functionality where the rules won’t pause in the coming in the near future.”