Hi - I understand that subtasks aren’t part of a project so rules from a task don’t apply to them, however…
We use rules in this way.
For onboarding new customers, we create a dedicated project. The project contains tasks, and then we break down the tasks into parts as subtasks under the task.
We have rules that when a customer creates a new task or adds a comment on a task it adds that task into a completely separate project called “Unanswered Questions”. This way, our support and onboarding team has a quick place to see ALL tasks that have been updated or added as opposed to having to go into every single project separately. When they are done answering the question or updating info, they remove it from the “Unanswered Questions” project.
This breaks down when a customer adds a subtask or comments on a subtask. We’d also like these to be automatically added to the “Unanswered Questions” project.
Is there a way to do this?