Response time

How long does it take to get a response from support@asana - I submitted a request on Friday 23 Aug. It is now Tues 27 Aug.

Hi @Linda_Wilson and welcome to the Forum! :wave:

I’ve just liaised with our Support Team who confirmed they have received your email and they have replied to you! Note that our support team prioritize Premium support, so if you’re using the free version of Asana, it might be the reason why it took them a little longer to get back to you.

Thanks for your patience and for reaching out in the Forum; if there is anything else I can help with, please let me know! Have a great day! :slight_smile:

Completely understand – I think we need to upgrade! Thanks so much for your help as I was in deep shit with what I had accidently done!! You have saved my life :blush:

Kind regards


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