Remove member issue


#1

I have a issue with members.

When I go to manage members, it says I’m using 7x, but only 6x on the list…

On the left hand menu I have one user, the 7th user, that i can’t remove because isn’t in my manage members list…

Any ideas


#2

Hi! sounds like this 7th user is a member of your Organization, but isn’t a member of your Team (which explains why you’re not seeing him under your team member list in the left hand menu.

To fully remove this 7th member from your Organization, simply follow the steps below:

  1. Access any team’s Settings from the sidebar: https://asana.com/guide/help/organizations/team-basics#gl-edit 7
  2. Navigate to the Members tab
  3. Invite to your Team this 7th you want to remove from your Organization: https://asana.com/guide/help/organizations/members#gl-invite 5
  4. Immediately after inviting, find their name in the Members list, and use your mouse to hover over their name
  5. Click Remove
  6. Then, click Remove Access
  7. Finally, click Deprovision

Note that it is 3 clicks: Remove > Remove Access > Deprovision

You must click all 3. The second click removes the person from the team, and the third click fully removes them from your Organization. If you need to, you can also have a look at the GIF in this article: https://asana.com/guide/help/organizations/basics#gl-free-depro 3.

Hope this helps! :slight_smile:


#3

Thanks for your reply,

I’m not sure i have an ‘organisation’. only a workspace.
I may not have described my issue properly.

I can only see this 7th User in the left hand panel.
Yet when i check the workspace members under Workspace Settings - that 7th user isn’t there.

If i hover over the team, i don’t see 3 dots


#4

Thanks for following up @Tyson_Reed! In order to help you further, can you please send me a screenshot of:

  1. What you see in your left sidebar
  2. What you’re seeing in “Manage Members”

I look forward to your reply!


#5


Left.png
This is the left hand panel which shows my workspace users…
I have 2x Rebeccas… it’s the ‘Re’ which doesn’t show on my members list in the main workspace settings. but also i think it’s taking up a user, so it’s not just about removing it from the left, but also the user allocation.


#6

the 6x users


#7

Thanks! Looks like you have invited Rebecca twice (see “Re” + “RC” on the left sidebar). I would recommend sending these two screenshots to our support team, they will be able to take a look at your account in our system, and will help you remove this duplicate.

To reach out to our support team, simply follow this path: asana.com/support > “I’m having trouble with” > Scroll down and click on “Let’s chat”.

Hope this helsp Tyson!


#8

Thanks for your help marie


#9

Anytime @Tyson_Reed! Have a great Tuesday!