# Reload Required Error **URL:** \ **Category:** Closed\ **Created:** [1 June 2021 15:38 UTC](https://forum.asana.com/t/reload-required-error/123594 "2021-06-01T15:38:59Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![anon65997743](https://luna1.co/8d76cd.png) [@anon65997743](https://forum.asana.com/u/anon65997743)\ **Post date:** [1 June 2021 15:38 UTC](https://forum.asana.com/t/reload-required-error/123594/1 "2021-06-01T15:38:59Z")
At least daily, I get a Reload Required error. Of course, my recent changes are lost. Steps to reproduce: - Log in to Asana - Update our Plan (does not seem to matter what update I am doing) - Reload Required message pops up: **3 massive rats gather neatly** Browser version: Is happening on both these browsers. Chrome Version 90.0.4430.212 (Official Build) (64-bit) and Microsoft Edge Microsoft Edge Version 91.0.864.37 (Official build) (64-bit) Upload screenshots below: ---
**Author:** ![Rebecca\_McGrath](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_mcgrath/32/74508_2.png) [@Rebecca\_McGrath](https://forum.asana.com/u/Rebecca_McGrath)\ **Post date:** [1 June 2021 16:19 UTC](https://forum.asana.com/t/reload-required-error/123594/2 "2021-06-01T16:19:54Z")
Hi @anon65997743, thanks for flagging this 🙂 Could you please try out the troubleshooting steps below and let me know if any of these resolve the issue for you? > **[Asana supported browsers and troubleshooting steps | Product guide • Asana...](https://asana.com/guide/help/faq/connectivity#sts=Try%20these%20troubleshooting%20tips%20to%20see%20if%20they%20will%20resolve%20your%20issue:)** > > Read about Asana browser compatibility, notes on browser extensions, and troubleshooting. ---
**Author:** ![anon65997743](https://luna1.co/8d76cd.png) [@anon65997743](https://forum.asana.com/u/anon65997743)\ **Post date:** [1 June 2021 17:15 UTC](https://forum.asana.com/t/reload-required-error/123594/3 "2021-06-01T17:15:28Z")
Hi, I tried all 6 steps before I posted but I checked again. Same problem. I checked both Chrome and Microsoft Edge. Microsoft Edge is on the same version in your list of browser versions. Chrome is a little older but still on Google’s list of supported browsers. I checked everything on both browsers. Most of our settings are managed centrally by the Administrator so everyone on the team has the same settings and they aren’t having the problem. I did clear my browsing history, checked for extensions, checked WebSocket and the Asana Trust Page. Thanks, Jayne ---
**Author:** ![Rebecca\_McGrath](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_mcgrath/32/74508_2.png) [@Rebecca\_McGrath](https://forum.asana.com/u/Rebecca_McGrath)\ **Post date:** [3 June 2021 14:11 UTC](https://forum.asana.com/t/reload-required-error/123594/4 "2021-06-03T14:11:20Z")
Hi @anon65997743, thanks for getting back to me. In this case, I’d recommend reaching out to our Support team by following the steps below. Our Support team has access to additional tools that we don’t have here on the Community team to be able to look into this further for you 🙂 > [@How to contact our Support Team email](https://forum.asana.com/t/how-to-contact-our-support-team/87774): > > You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you. To create a support ticket: Visit the [Help Center homepage](https://help.asana.com/s/). Click the chat icon in the bottom-right corner to open the Asana Support chatbot. Briefly describe your issue in the chat window. If the sugg… I hope this helps! ---
**Author:** ![anon65997743](https://luna1.co/8d76cd.png) [@anon65997743](https://forum.asana.com/u/anon65997743)\ **Post date:** [10 June 2021 14:53 UTC](https://forum.asana.com/t/reload-required-error/123594/5 "2021-06-10T14:53:53Z")
I submitted it to the support team but I haven’t received a reply yet other than the automatic robot response. How long does it generally take to get a reply? ---
**Author:** ![Rebecca\_McGrath](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_mcgrath/32/74508_2.png) [@Rebecca\_McGrath](https://forum.asana.com/u/Rebecca_McGrath)\ **Post date:** [10 June 2021 15:48 UTC](https://forum.asana.com/t/reload-required-error/123594/6 "2021-06-10T15:48:33Z")
Hi @anon65997743, thanks for getting back to me. I can see that the Support Bot, Aubrey, got back to you. At the end of that email, it states “_If this didn’t help, or if you have any further questions, please reply directly to this message and an agent will help you out as soon as they can_”. Please respond directly to that email and a member of Support will be in touch soon 🙂 ---
**Author:** ![anon65997743](https://luna1.co/8d76cd.png) [@anon65997743](https://forum.asana.com/u/anon65997743)\ **Post date:** [10 June 2021 16:16 UTC](https://forum.asana.com/t/reload-required-error/123594/7 "2021-06-10T16:16:40Z")
Hi Rebecca, I did reply to the bot. I explained that I had gone through each of its suggestions and the problem wasn’t solved. Thank you, Jayne ---
**Author:** ![Rebecca\_McGrath](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_mcgrath/32/74508_2.png) [@Rebecca\_McGrath](https://forum.asana.com/u/Rebecca_McGrath)\ **Post date:** [11 June 2021 09:01 UTC](https://forum.asana.com/t/reload-required-error/123594/8 "2021-06-11T09:01:22Z")
Made this topic a personal message on 11 June 2021 09:01 UTC ---
**Author:** ![Rebecca\_McGrath](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/rebecca_mcgrath/32/74508_2.png) [@Rebecca\_McGrath](https://forum.asana.com/u/Rebecca_McGrath)\ **Post date:** [11 June 2021 09:01 UTC](https://forum.asana.com/t/reload-required-error/123594/9 "2021-06-11T09:01:34Z")
Made this topic public on 11 June 2021 09:01 UTC ---
**Author:** ![anon65997743](https://luna1.co/8d76cd.png) [@anon65997743](https://forum.asana.com/u/anon65997743)\ **Post date:** [22 June 2021 15:25 UTC](https://forum.asana.com/t/reload-required-error/123594/10 "2021-06-22T15:25:51Z")
No response from Asana Support ---
**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\ **Post date:** [9 July 2021 07:25 UTC](https://forum.asana.com/t/reload-required-error/123594/11 "2021-07-09T07:25:55Z")
Closed on 9 July 2021 07:25 UTC This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.