I downgraded the seats in my organisation halfway through my subscription as they were not needed after paying an annual fee up front. Now I want to NOT RENEW my subscription as we do not need it and ASANA are keeping almost $500USD of the credit and will not issue a refund…
In Australia, that’s called stealing as you keep someone’s money for a service you did not supply.
The only thing they have offered is to keep my money and Cancel the subscription or to ‘work off’ the credit with a smaller premium subscription for a service that I do not need and is all round clunky.
Asana are a joke!