# Randomly Locked Out of Account **URL:** \ **Category:** Ask the Community\ **Created:** [3 April 2020 00:10 UTC](https://forum.asana.com/t/randomly-locked-out-of-account/79242 "2020-04-03T00:10:34Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Linda\_Obele](https://luna1.co/8d76cd.png) [@Linda\_Obele](https://forum.asana.com/u/Linda_Obele)\ **Post date:** [3 April 2020 00:10 UTC](https://forum.asana.com/t/randomly-locked-out-of-account/79242/1 "2020-04-03T00:10:34Z")
Somehow, I’ve become locked out of my marketing team’s Asana account, even though I’m the billing owner. I don’t know how this happened or how to fix it. It just seemed to randomly occur. I’ve tried having another team member invite me back, tried clicking on conversations I’ve already been involved with and searching for my team on the Set Up a New Account form. Nothing works. Can anyone help? ---
**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\ **Post date:** [3 April 2020 07:38 UTC](https://forum.asana.com/t/randomly-locked-out-of-account/79242/2 "2020-04-03T07:38:48Z")
Hi @Linda_Obele, Unfortunately this is not something we can resolve via our public forum, but I would recommend reaching out directly to our support team, would will be able to resolve this for you. Simply follow these steps to reach out to them: [https://forum.asana.com/t/how-do-i-contact-support/19057/7?u=marie](https://forum.asana.com/t/how-do-i-contact-support/19057/7) ---
**Author:** ![Linda\_Obele1](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/linda_obele1/32/52609_2.png) [@Linda\_Obele1](https://forum.asana.com/u/Linda_Obele1)\ **Post date:** [3 April 2020 13:54 UTC](https://forum.asana.com/t/randomly-locked-out-of-account/79242/3 "2020-04-03T13:54:37Z")
Thank you! ---
**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\ **Post date:** [10 March 2022 14:15 UTC](https://forum.asana.com/t/randomly-locked-out-of-account/79242/4 "2022-03-10T14:15:45Z")