Problems in Outlook with Asana AddIn


we experience some bugs, when using the Asana Add-In for the Outlook Client on Windows.

  1. Click on any mail.
  2. Create the mail in Asana with the Asana Add-In for Outlook. (error occurs like seen in screenshot)
  3. We dont want to ignore the problem, so we click the only button there and try to restart the Add-In.
  4. Add-In somehow crashes, since nothing else but a white/stuck loading screen is shown.

Please help :frowning:

We have tried:

  • Reinstalling the Add-In
  • Deleting the Outlook profile on windows machine


Best Regards,
Huy :slight_smile:

Is there anyone who can help or has the same issues?


Hello @Duc_Huy_Bui,

welcome to the Asana Community Forum! We just got in contact with you via the Asana Support Channel, if you could kindly follow up via Email, we would be happy to help you get this sorted as soon as possible.

Thank you & best wishes,

Hi @Jonas_Fellenstein,
thank your for your reply. Can you help me with the Email contact? If you provide an email for me, that I can contact, I would be happy to do so.
I am looking forward to your solution and hopefully we can solve it together :slight_smile:

Thank you and cheers,

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