Problem opening added photos in Asana

Hello, I have a problem with opening photos in android. After taking a photo and adding it to the Asana, it opens for the first time and not again. Only a black screen is shown. I am using Samsung S21. The current version of Asana 6.77.7.

Hi @Marek_L, welcome to the Asana Community Forum :slight_smile:

Let’s try to solve this together. Could you please uninstall and reinstall the mobile app and let me know if this resolves the issue for you? :slight_smile:

Looking forward to hearing back from you!

Unfortunately, uninstalling and reinstalling didn’t help. You can open the file the first time, after closing the attachment and trying to open it again, the preview only shows a black screen with the file name in the header.

Thanks for following up, @Marek_L! In this case, I’d suggest reaching out to our Support team as they have access to additional tools that we don’t have here on the Community team to be able to assist you further.

You can reach them by following the steps here:

I hope this helps!

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