Problem logging in


I’ve got a new team member and have invited them to join ASANA. When they try to set themselves up, they get an error saying “this appears to be a web address” when they enter their email address and they cannot proceed. I’ve googled and not found any information on this error. I was wondering if someone can hep.




What is the format of the email address they are using?
You can try contacting support

Welcome to the Forum @Chris_Forsey. I’m sorry to hear that your colleagues are running into this issue.

As @Bastien_Siebman recommended, the best would be to reach out directly to our Support Team, who will be more than happy to assist them further.

So sorry for not being able to help further via the Forum, but our support team will be better equipped to help you resolve this issue. if there is anything else I can do to help, please let me know!

Thanks Natalia

Thanks Bastien,

I managed to solve the issue by watching him trying to create a profile, It was User error.

I’m glad to hear you could resolve this issue @Chris_Forsey ! :raised_hands:

Don’t hesitate to reach out again if you have any question, we will more than happy to help in the Forum!

Have a great Friday! :smiley:

Do you mind sharing what the issue was?