Presentation video not working


#1

HI there
Have you also the same bug as us, where the presentation video (for portfolio let’s say) is not loading at all?
We only see the triangle loading but can’t have any images or sound.

This happens even on Chrome, Explorer or Edge.


#2

Can you post a URL of one that’s not working for you?


#3

https://app.asana.com/0/portfolios/300139323996416


#4

That specific link didn’t work - the numeric ID in your link is specific to your Asana account, I think - but that pointed me to what I think you were looking at - are you referring to the video that shows when you go to the “Portfolios” item in the left-hand nav menu? If so, then mine is working fine.


#5

Hi @Sebastien_Levesque and thanks for flagging this issue!

I agree with @Phil_Seeman, this URL is account specific. I can’t seem to reproduce on my end, the video is working fine for me (see screenshot below). Is there any chance you could DM a screenscast illustrating the issue?

Loom is a great app for video screencasts: https://www.useloom.com/

In your video screencast, I recommend that you use a Chrome Incognito window and have your Javascript console open:

Try to include the entire browser window, including URL bar, in the video screencast.

Thank you so much for your help!


#6

Hello @Sebastien_Levesque :wave:t3:

Any update on your end?


#7

unfortunately, or fortunately should have say… we do have 1-month of trial of portfolio granted by Asana, so I can’t access the video for now. I’ll revert back once we have completed our free-month trial :slight_smile:


#8

Thanks for keeping me posted @Sebastien_Levesque!