@Marie - I really appreciate you taking the time to respond. And, yes, @Cathya - thank you for picking up in this energized community. It can be a crazy place in here.
For the record though, I would not classify this thread as being full of people who are patient. You are losing loads of customers who find your pricing model (NOT your price, just your pricing MODEL) to be really, extremely unfavorable to just about every customer. There isn’t a team in the world that I know of who appreciates stable, consistent pricing (i.e. pricing tiers) more than they appreciate a fair price (paying for the licenses they actually need).
Also, there is no small teams pricing on the business level accounts.
Lastly, and perhaps most importantly, most of the very anxious people on this thread, many of whom have since gone elsewhere, have said that they would be delighted to pay for a license that doesn’t include support just for the chance to have access to the features of each of these plans. So, for me, this translates to purely a profit decision for Asana (even though I think you’re losing quite a bit in the meantime from lost opportunities). You received $125 million (75 early 2018 and 50 late 2018) last year in investment, and this smells like a policy that won’t change because the investors say “no”. If you offered the ability to pay for licenses by seat, instead of by 5s and 10s, a huge swath of your free users would move to paid accounts and an even bigger portion of people would stop leaving Asana for other platforms.
@Marie - you provide excellent support on these forums. And, I know you are just the messenger and are “following up very closely”. But, I just need you to pass along that “following up closely” does not mean “listening”. Your community is screaming to be heard. They want to pay you. But, they are leaving in droves because your company policy is so irrational.
Look. I make most of my living as an Asana consultant. I need you to succeed so that I can succeed. I love many things about Asana. But, at times, many times, you’ve just become so customer unfriendly.
There’s a reason why this is your engagement growth graph:
And this is Clickup’s:
And, obviously, clickup’s traction is eons and lightyears behind you, but the trends do mean at least something. I sincerely hope that the pricing, the changes, and all the morphing Asana is going through can start to feel more friendly to customer needs (which don’t always mean cheaper – Asana free users WANT to pay you).
@Marie - thank you again for your help. I truly appreciate all you do. Please know that I feel like I’m screaming to your team while being part of it. I’m not against you. I love and use Asana. My living is made on Asana consulting. But, I’m just advocating for something I hear in almost every single workshop I ever do. The Asana pricing model (the pricing MODEL, not the price) makes everyone upset… everywhere … except of course within Asana management.
For some context, my clients currently range from companies with 2 employees to companies with 340 employees. Hopefully that helps communicate the breadth and scope of my feedback. I know my long response won’t necessarily change anything, and that all you’re allowed to say is that you are following up closely and will share updates when you can.
Thanks for taking the time to read my thoughts on this thread with
526 votes over a span of
3 yrs and 7 months
with 359 replies
241 users participating
with 1,200 likes.
(NUMBERS UPDATED JAN 2020)
I appreciate your time and listening ear, @Marie. I hope you can help your team and your management to listen.
Many kudos to you for being the professional and gracious moderator that you are. Thank you for your patience with my passionate response.