# Performance issues with rules

**URL:** <https://forum.asana.com/t/performance-issues-with-rules/904400>\
**Category:** Closed\
**Tags:** rules\
**Created:** [29 August 2024 08:20 UTC](https://forum.asana.com/t/performance-issues-with-rules/904400 "2024-08-29T08:20:41Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Stephen\_Li](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/stephen_li/32/279555_2.png) [@Stephen\_Li](https://forum.asana.com/u/Stephen_Li)\
**Post date:** [30 August 2024 01:51 UTC](https://forum.asana.com/t/performance-issues-with-rules/904400/6 "2024-08-30T01:51:02Z")

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@rstanley and @Alana_Lopez1 - sorry to hear you’re both having issues. If you’ve already tried your own troubleshooting (triggering the rule in different contexts and ways) without consistency or success, your best bet is to follow these steps to submit a support ticket. Make sure you include pertinent info up front (e.g., project URL, description of rule, timeline for when errors started) for best results:

> [@How to contact our Support Team email](https://forum.asana.com/t/how-to-contact-our-support-team/87774):
>
> You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you. To create a support ticket: Visit the [Help Center homepage](https://help.asana.com/s/). Click the chat icon in the bottom-right corner to open the Asana Support chatbot. Briefly describe your issue in the chat window. If the sugg…

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