My business currently use Asana to report on the speed of onboarding new companies. We pull reports from our Asana project portfolio through Google Sheets integration, as it automatically updates live documents.
One issue is that when we have an external factor that is impeding the delivery of an onboarding project, we will pause the SLA until the issue is resolved. Historically, this means we will find a suitable new completion date, and calculate the new onboarding time (ignoring the external delay). Thus far, I have found it impossible to pause the project on the portfolio, and so accordingly the Google Sheet reports that we have missed our SLA.
Does anyone have a resolution or workaround for this issue?