Thank you so much for the follow-up. The fact that is working in an incognito windows indicates that you might have an extension installed in Chrome that is triggering this issue!
Please, take a moment and try to disable all the extensions you have following this steps. You can disable one by one until you can isolate which one is causing the issue.
If that doesn’t help I would recommend you to record the screencast following the steps previously outlined and send it to our Support Team, who should be able to take a closer look into this and assist you further!
Apologies for all the inconvenience Neville and thank you so much for your patience!
Please let me know if this helps!