Outside collaborators of a task can't see the project the task is in

[Eric_Sung]

Hi all,
I have a question on collaborators and tasks. I’m assigning specific tasks to collaborators outside of my organization, but I noticed that they can’t see the project or the section the task is in or any of the fields. I want to assign them specific tasks to minimize their visibility, since one project will have a lot of things we are tracking that are irrelevant to them. We also have multiple projects running with same tasks. If they can’t see what project they are in, it’s a little useless for them or for me. Am I doing something wrong? Should I be assigning collaborators to the project, but if I understand this correctly, they would see all the tasks and not just what they are assigned to, Do they need to upgrade to premium?
TIA!

Eric

[Jason_Woods]

Hi @Eric_Sung

There is a really good article explanation from @Bastien_Siebman here which provides some insight have a look through this;

Who sees whom, a guide to guest visibility with Batman & Robin

Hi , When working with guests, I am always confused by who sees who, because in a lot of cases a guest will see another guest as “Private user”. So they basically see comments like “Hey Bryan, Private user will help you with this, unless you talked with Private user already. I know he asked Private user a while back.” I wanted to understand once and for all how this worked, and invited Batman and Robin on a “Save Gotham” task. Here goes. TLDR; guests only see each other if…

Hope this helps…

Regards

Jason.