Thank you for the quick follow up @_berto_bertolacci
In this case I would recommend you to reach out to our support team . They will be in a better position to trouble this further with you! When you do, make sure provide them the following information?
- URL of this thread to provide them with context and to avoid having to re-explain everything
- Outlook email address
Sorry for not being able to help you further via the Forum but our support team will be better equipped to help you with this issue! I hope this gets resolved soon.