Here is my goal. Have a generic email address within Office 365, that anyone in my organization can send to, and have that email thrown into a new task. Basic Support Ticket application. I have the email to task part down.
I can do this generic email address either as an Alias or a Distribution list. Currently, it is as a Distribution list, with the Asana task email as part of that list, as well as two email addresses of people who need to see these emails immediately. This works, does everything I need, sets up the new task, but afterwards, Asana sends an email:
*Your task was successfully created in Asana, but we’re sending you this email because someone you listed in the To: or CC: field in your email is not a member of the Organization, Workspace, or project to which you’re sending.
As an Alias, (with a rule to forward the email to supportATme.com to the Asana task address) does not work as Office 365 replaces the Alias with the primary address, and my rule does not see the email as coming to SupporATme.com but mynameATme.com.
So the questions is, how do I set up a generic address for my organization to use to send email that ends up as a task without generating errors?