Hi @Tiffany_Weber, welcome back to the Forum. I am sorry to hear that you are experiencing issues with the Member count. In order to better assist you, I would recommend reaching out to our Support Team directly.
Since this is an account-related issue, our Support team will be able to look into your account and share specific details with you that I would not be able to share on this public thread.
I’m sorry I can’t be of more help to you in this regard, but I’m pretty sure our Support can help you resolve this problem! Please let me know if you need anything else!