Not Alerts Being Created

There seems to be widespread comms issues among team members - myself included. There are instances when we are not being alerted to new messages, and the only way to know a new message exists is if we happen to go into a thread and check manually. It’s not clear to me yet if this is only happening at the level of subtasks or under certain conditions, however it is definitely happening.

If anyone can figure out how this is even possible, that would be great! Thanks.

Hi @Tyler_Whyte and thanks for reaching out!

Are you referring to comments on tasks? If so, can you confirm that you’re a collaborator of the task in question?

This issue seems to be under control now with my client now. Thanks for your Support.

Thanks for keeping us posted @Tyler_Whyte!