Not able to add an email address


#1

I am trying to change the email address that is associated with my Asana account because my business and domain name changed. When I go to add the email per the help guide I get a notification that my email can’t be verified. It is a working email and I haven’t had issues with it. When I tried the process over again, the verification email is not even showing up in my inbox now. Any ideas?

Thanks.


#2

I think I’d recommend getting help on this from Asana support. You can go to asana.com/support, choose “Having Trouble With” and then “Still can’t find an answer”.


#3

Thanks for the great recommendation @Phil_Seeman, you’re absolutely correct!

This would be best dealt via our Support Team, they will gladly walk you through the process @Ann_Parker


#4

Thanks so much! I will reach out to them.