No response from support in 2 weeks

I had submitted a ticket on September 6th and haven’t received a response. I submitted an additional ticket yesterday and the same outcome. Is there an estimated time? I have to contact our client to join their project team and I can’t get a response from support lol.

Hi @Jesse_Ashker and sorry for delay in getting back to you! Our team is currently tackling some backlog, so they’re a little slower than usual getting back to users. Because your request requires access to private information, I’m unable to help you directly via the Forum, but I’ve liaised with our support team and can confirm they have received your request. My colleague Anthony will be in touch shortly to help you resolve this issue.

And if you have any question in the future, feel free to reach out in the Forum, there will always be someone to give a hand :slight_smile: