No connection after login


Hello. I’m sorrry for my no so good English, because writing from Russia.
I have a problem with connection after I login through my google accont or my gmail.
I seen some theme in Asana Community about this problem, but not found answer.
Week ago asana worked without problem. Setting of browser or firewall or windows have not changed. Then, as i said early, after login connection fall. Asana instead my tasks gets a message: “Trying to reconnect. Changes will be synced once your connection is restored.”
I see this message every day now. Just one day on this week I have access to my tasks in asana, but why it worked i don’t know, because all settings have not changed.
I’m working in Windows 10 with Google Chrome.
Trying find solution:
I read Asana Community and changed my browser to Opera, then Firefox.
I tried work with proxy and without one.
I used WebSockets and got message: “User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
WebSocket connection: Closed before probe completed, code: 1006 (), after 2051ms.”
Even I disconnected Telegram app, but it was useless.
Can You advise me any solutions of this problem?


I do remember this being a problem because the Russian Government blocked a lot of traffic to a specific set of IP ranges which caused the problem. I would search Google to see if you can find any detail on how people worked around that, as I don’t believe it was an Asana issue.



You should contact for this kind of request :wink: They might know more


I wrote at
Let’s see that they will say


Hi @Sergey81 - In the meantime, I recommend that you visit :slight_smile:


I have the same problem, I use VPN for work. (TunnelBear)


Yes! It’s useful.
I installed Hotspot Shield Free VPN Proxy for Google Chrome and Asana alive now!
Let’s see what will happen in future.
Thank you very much for advise!