# NO\_ACCESS: Unable to find a user

**URL:** <https://forum.asana.com/t/no-access-unable-to-find-a-user/1133841>\
**Category:** Ask the Community\
**Tags:** ai-studio-support, agentic-work-management\
**Created:** [30 March 2026 20:46 UTC](https://forum.asana.com/t/no-access-unable-to-find-a-user/1133841 "2026-03-30T20:46:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Cesar\_Baldomero\_Jr](https://luna1.co/8d76cd.png) [@Cesar\_Baldomero\_Jr](https://forum.asana.com/u/Cesar_Baldomero_Jr)\
**Post date:** [30 March 2026 20:46 UTC](https://forum.asana.com/t/no-access-unable-to-find-a-user/1133841/1 "2026-03-30T20:46:52Z")

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I can’t get to the support page as I keep getting this message. I have an enterprise license, so I’m curious to know why I can’t get to the support page to get help?

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [31 March 2026 09:09 UTC](https://forum.asana.com/t/no-access-unable-to-find-a-user/1133841/2 "2026-03-31T09:09:58Z")

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Hi @Cesar_Baldomero_Jr, Emily here from the Asana Community team! Thanks for reaching out and sorry you’re running into this issue.

I recommend you trying the following troubleshooting steps:

1. Ensure you are using Chrome, Edge, or Safari.
2. Disable any ad blockers or extensions that may be causing the issue.
3. Use the chatbot from an incognito window.
4. Clear your browser cache and cookies
5. Try using the chatbot from another corporate device.
6. Try using the chatbot from your personal computer, tablet, or phone.
7. If the chat still will not load, use this guide for more options: [https://help.asana.com/s/article/how-do-i-get-support-from-asana](https://help.asana.com/s/article/how-do-i-get-support-from-asana)

Let me know if you are still unable to create a ticket after following the steps above!