New Update - Way to revert back?


#1

Hi fellow Asana users.

Wanted to chat with everyone about this new update that they’ve rolled out today. We are very concerned about this as there seems to be a limit on tasks in the day, we can’t see all the tasks for any given day, and there’s no longer a way to minimize weekends to better view our weekly workload. It also glitches when we try to add a task to a day that’s “full”.

We have tried for the past hour to find a contact phone number or email with no luck, I find this really disappointing as this is a paid service - and we had no say in the update.

Anyone have any luck contacting support or getting back to the Asana before the update that they rolled out today? HELP


#2

Hi. If you need to contact the Asana support team, you can do that here: https://asana.com/support Just click on ‘I’m having trouble with’, then scroll down to ‘Let’s Talk’.

If you have a paid account, you should also have a customer success contact. Ours always gets back to us the same day and is very helpful.

Good luck!


#3

Hi @Casting! Marie here, your Community Forum Manager.

If you haven’t seen it yet, I would recommend checking this post from my colleague Michael regarding the latest calendar update.

In regards with support: we currently don’t offer support via phone, however you can reach our support team by following the path outlined by @Mark_Hudson (https://asana.com/support Just click on ‘I’m having trouble with’, then scroll down to ‘Let’s Talk’.). Note that we prioritize premium customer support, so you should get a quick reply!

Hope this helps, but feel free to reach out if you have any follow-up questions!


#4

The https://forum.asana.com/t/new-calendar-view-and-how-do-i-change-it-back/29864/41?u=marie URL is not accessible to me. @Marie, can you check?


#5

Hi @Myroslav_Opyr! Since we have rolled back this update, this post was deleted to avoid any confusion, that explains why you can’t see it anymore! I will close this one too to avoid any confusion in the future! Hope this helps! :slight_smile: