New tags adding feature not working

English Forum Mobile Android - Tips & Tricks
1

I just saw that we can now add new tags via the Android app. But when I try to add a non-existing tag the Save button is not active and I see a text “No results. Try a different search”. Since I’m using the beta, I uninstalled it and installed the default Asana app but the problem stays. Here are some screenshots

Screenshot_20210308-130140_Asana
Screenshot_20210308-130140_Asana1080×2400 133 KB

2

Hi @SilviyaRadkova, thanks for reaching out and sorry for the trouble here! Could you confirm what is the current Asana app version? :slight_smile:

3

The version is 6.66.2

4

Thanks for confirming, @SilviyaRadkova! This is strange, I just checked and this feature is available to all customers using the Asana app for Android 6.66.2 and you should see the option “+ New Tag” if the tag hasn’t been created.

gkZDyk5WC7qPK0-g0aaUwrC3jgUKpnECpI35KogVKk-8-P5iZ8ko8S_P0Yl_g1JaGd8juD1L0i3pjWoP6JVlyujcZ0WtAllM6F9B5fIevm5v7EQu2HegVEaucrwEGTKfVLoWQbfe
gkZDyk5WC7qPK0-g0aaUwrC3jgUKpnECpI35KogVKk-8-P5iZ8ko8S_P0Yl_g1JaGd8juD1L0i3pjWoP6JVlyujcZ0WtAllM6F9B5fIevm5v7EQu2HegVEaucrwEGTKfVLoWQbfe654×964 51.7 KB
- lC2LlbdcZp-dZWqj8pl7pME0WOKABDrr6qVOjfnx2j6iKMlLx3nqVlRc-PBmmEikrxTK2DdrcKCUQPSspXnObY7rhwM1SvUDKMviWFshU4rgfXAjH0dlnLJerEzVPBHQT3esfZp9

Could you try search for another word, for example “hello” as in the example above? If the issue persists please kindly confirm your device model and OS version so I can escalate this to our product team. Thanks!

5

Thanks for the detailed replied. I tried what you suggested but the problem continues. I’m using Samsung Galaxy a70 with Android 10.