# New customer questions

**URL:** <https://forum.asana.com/t/new-customer-questions/45009>\
**Category:** App Integrations\
**Created:** [19 March 2019 20:43 UTC](https://forum.asana.com/t/new-customer-questions/45009 "2019-03-19T20:43:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Dawn\_Reddy](https://luna1.co/8d76cd.png) [@Dawn\_Reddy](https://forum.asana.com/u/Dawn_Reddy)\
**Post date:** [19 March 2019 20:43 UTC](https://forum.asana.com/t/new-customer-questions/45009/1 "2019-03-19T20:43:35Z")

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1. Will Asana’s software licenses will be hosted within customer’s datacenter/Firewalls/systems?
2. Will Asana involve hardware and/or software professional support?
3. Will Asana require connectivity to customer’s internal systems?
4. Will the support only be provided via phone and/or email without connectivity?
5. Will Asana require connectivity or data exchange?
6. Will Asana will be hosted on Asana’s systems or the cloud?
7. Will Flair require access to customer’s NPI/PII, confidential data, sensitive data, restrictive data?
8. Will Asana require access to customer’s NPI/PII, confidential data, sensitive data, restrictive data?

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**Author:** ![Bastien\_Siebman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bastien_siebman/32/172354_2.png) [@Bastien\_Siebman](https://forum.asana.com/u/Bastien_Siebman)\
**Post date:** [20 March 2019 08:13 UTC](https://forum.asana.com/t/new-customer-questions/45009/2 "2019-03-20T08:13:06Z")

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I think you should contact the sales team, you will have more personalized answers. cc @Marie

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**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\
**Post date:** [20 March 2019 08:29 UTC](https://forum.asana.com/t/new-customer-questions/45009/3 "2019-03-20T08:29:26Z")

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Hi @Dawn_Reddy and welcome to the Asana Forum 👋🏼 @Bastien_Siebman thanks for the mention!

Our support team will actually be in a better position to answer these specific questions! To reach out support team, simply follow the steps in this [post](https://forum.asana.com/t/how-do-i-contact-support/19057/7).

You might also be interested in this article from our Guide dedicated to privacy and security: [Privacy and security settings in Asana | Product guide • Asana Product Guide](https://asana.com/guide/help/faq/security)

Hope this helps! Have both a great day!

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [30 May 2025 19:08 UTC](https://forum.asana.com/t/new-customer-questions/45009/4 "2025-05-30T19:08:01Z")

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Closed on 30 May 2025 19:08 UTC