Currently, whenever our team responds to an email that includes the Asana email address, Asana receives the response and creates a new task. This creates situations where the response email needs to be transferred to the original task, and any newly added team members need to be migrated as well, before merging the duplicate task. It would be wonderful if Asana had the ability to add the response email to the original task.
Asana offers one option currently for duplicated tasks: Merge. If Asana had 2 options instead, (example) Add and Merge, this could allow more flexibility to users. In this example “Add” would:
- Take the content of the new task and added it, along with any subtasks and viewers, and added all of the task description and task comments as comments to the original task.
- Delete the duplicate task.
“Merge” would continue to delete the new task without amending it to the existing task.
Having the Add button behave in this fashion would also allow greater ease of clean-up in situations where duplicate tickets have been worked by multiple teams unknowingly. No information would be lost in this method, and the team ultimately responsible for handling the task wouldn’t need to search through subtasks to find the information they need.