Hello,
I am having similar issues. When trying to log in, it goes into a loading mode until a “Trying to reconnect” banner pops up across the top.
When I step through all suggestions at your connectivity faq and run the websocket diagnostics, I get the following:
- User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36
- WebSocket connection: Closed before probe completed, code: 1006 (), after 451ms.
This issue appears to be similar to the one at: Asana does not open after login - #7 by Marie so I contacted my IT department, and had both *asana.com and *.sync.app.asana.com whitelisted. Here is the response I received:
"Support information : 2020-01-03 11:34:46 - Inbound RFI (Additional comments) Close notes: Task opened on:2020-01-02 22:47:57 Addresses: -https://asana.com- and -https://sync.app.asana.com- have been Whitelisted on Cloud McAfee proxy. Please be aware, that -https://sync.app.asana- is signed by improper certificate. Due this connection attempt from any location, not only from ours, using webbrowser will return an error: “Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for -sync.app.asana.com-. The certificate is only valid for the following names: -*.asana.com-, -asana.com- Error code: SSL_ERROR_BAD_CERT_DOMAIN” It can be resolved only via -asana.com- Owner - so in case in of further problems - please ask them to check certificate, whether is proper.
Sounds like you may need to reach out to Asana Support"
Any and all help would be greatly appreciated, as I am trying to get our organization to begin using your software. Also note, the dashes above in front and behind of url’s are intentional in order to post this, since as a new user I am not allowed to link more than a couple urls.